Troubleshooting (Zimbra) - Revision history

Sstrutt: /* LDAP Config Item Check/Modify */ Added find/search example

2012-09-17T09:19:02Z

LDAP Config Item Check/Modify: Added find/search example

← Older revision		Revision as of 09:19, 17 September 2012
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	* To check config		* To check config
	** EG <code> zmprov gcf zimbraMailPurgeSleepInterval </code>		** EG <code> zmprov gcf zimbraMailPurgeSleepInterval </code>
			* To find/search for any config items that refer to a particular term (eg <code>Virus</code>)
			** EG <code> zmprov gacf \| grep Virus </code>
	* To modify config		* To modify config
	** EG <code> zmprov mcf zimbraMailPurgeSleepInterval 1m </code>		** EG <code> zmprov mcf zimbraMailPurgeSleepInterval 1m </code>

Sstrutt: Added "Clam AV Out of Date"

2012-09-12T20:37:38Z

Added "Clam AV Out of Date"

← Older revision		Revision as of 20:37, 12 September 2012
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	* To verify email account filters setup		* To verify email account filters setup
	** EG <code> zmmailbox -z -m simon gfrl </code>		** EG <code> zmmailbox -z -m simon gfrl </code>

			== Clam AV Out of Date ==
			To manually update
			* <code> /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/clamd.conf </code>

	[[Category:Zimbra]]		[[Category:Zimbra]]

Sstrutt: Initial creation - content from Zimbra page

2012-02-14T13:56:18Z

Initial creation - content from Zimbra page

New page

== Account Export Incomplete ==
When trying to export an entire (or partial) account's data (either via the web or Zimbra clients, or through a <code>/zmmailbox -z -m "user@domain.com" getRestURL -o user.tgz "//?fmt=tgz"</code>), the export can occasionally be incomplete, this can be due to two reasons (maybe more)...

* '''Large account / export time-out'''
** If you've a large account, and/or a slow server, the export process can time out.
** This is due to known bug - http://bugzilla.zimbra.com/show_bug.cgi?id=56458
*''' Invalid tags '''
** This is essentially down to some database corruption.
** To confirm that its the issue, tail your <code>/opt/zimbra/log/mailbox.log</code> file when creating an export and look out for the following errors (tag 68 is the problem tag ID in this example)
*** <code> Code:mail.NO_SUCH_TAG Arg:(itemId, IID, "68")</code>
*** <code> java.io.IOException: data error: java.io.IOException: tag error: com.zimbra.cs.mailbox.MailServiceException$NoSuchItemException: no such tag: 68</code>
** To resolve...
**# Confirm that the account doesn't have the tag
**#* <code> zmmailbox -z -m "user@domain.com" gat </code>
**# Get the user to create enough dummy tags to reach the problem ID number
**# Reattempt the export - it may fail again, but on a higher tag ID (repeat the above until it succeeds)
**# Delete the dummy tags, and retest

The above is based on info gleamed from http://www.zimbra.com/forums/administrators/48724-no_such_tag-while-exporting.html

== LDAP Config Item Check/Modify ==
* To check config
** EG <code> zmprov gcf zimbraMailPurgeSleepInterval </code>
* To modify config
** EG <code> zmprov mcf zimbraMailPurgeSleepInterval 1m </code>

== Message Filters ==
* To verify email account filters setup
** EG <code> zmmailbox -z -m simon gfrl </code>

[[Category:Zimbra]]