VMware Service Request - Revision history

Sstrutt: /* Upload Logs to VMware */ Minor update

2010-09-30T09:08:29Z

Upload Logs to VMware: Minor update

← Older revision		Revision as of 09:08, 30 September 2010
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	== Upload Logs to VMware ==		== Upload Logs to VMware ==
	It makes life easier if you collate all files into one local directory		It makes life easier if you collate all files into one local directory
	# In a command prompt, change the directory to where ever the logs are that you want to upload		# In a command prompt, change the directory to where ever the logs are that you want to upload (use <code> lcd <dir> </code> to change once FTP started)
	# Open up FTP session to VMware		# Open up FTP session to VMware
	#* <code> ftp ftpsite.vmware.com </code>		#* <code> ftp ftpsite.vmware.com </code>
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	#* EG <code> cd 1234567890 </code>		#* EG <code> cd 1234567890 </code>
	# Upload files		# Upload files
			#* Use <code> prompt </code> to turn off interactive prompting to upload multiple files easily
	#* EG <code> mput *.zip </code>		#* EG <code> mput *.zip </code>
	# Close session when complete		# Close session when complete

Sstrutt: /* ESXi */ Minor update

2010-09-24T12:26:39Z

ESXi: Minor update

← Older revision		Revision as of 12:26, 24 September 2010
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	# Create diagnostic bundle		# Create diagnostic bundle
	#* <code> vm-support </code>		#* <code> vm-support </code>
	# Log is generated in <code /var/log/ </code> unless otherwise stated, once created, download to local machine, ready to upload to VMware		# Log is generated in <code> /var/log/ </code> unless otherwise stated, once created, download to local machine (via PSCP or direct from scratch disk), ready to upload to VMware

	== Create SR Ticket ==		== Create SR Ticket ==

Sstrutt: Initial creation

2010-09-24T10:56:04Z

Initial creation

New page

VMware will as many logs as you can gather. If possible, this is best done from the Virtual Centre server, but if your reporting a problem with an ESX you'll ''also'' need to get logs direct from the ESX. Its worth kicking off log generation 1st, as it takes some time and VMware won't be able to do much without them.

== Generate Logs ==
=== Virtual Centre ===
# Go to '''File | Export | Export Diagnostic Data...'''
# Tick all the appropriate machines
# Leave ''Include information from VirtualCentre and VI Client'' ticked
# Browse to an appropriate folder location
# Select OK, generation typically takes 5 - 15 mins

=== ESX ===
If you can connect a VI Client direct to the ESX, you can use this to generate a diagnostic bundle in a asimilar fashion as you would for a Virtual Centre, alternatively...
# SSH to the ESX
# Change to the temp directory
#* <code> cd /tmp </code>
# Create diagnostic bundle
#* <code> /usr/bin/vm-support </code>
# Once created, download to local machine, ready to upload to VMware

=== ESXi ===
If you can connect a VI Client direct to the ESX, you can use this to generate a diagnostic bundle in a asimilar fashion as you would for a Virtual Centre, alternatively...
# SSH to the ESX
# Create diagnostic bundle
#* <code> vm-support </code>
# Log is generated in <code /var/log/ </code> unless otherwise stated, once created, download to local machine, ready to upload to VMware

== Create SR Ticket ==
In case of a severity 1, production impact problem, do not raise a ticket via the web, call VMware on number at listed https://www.vmware.com/support/uk.html
# Go to https://www.vmware.com/support/login.do
# Login with email username and password
# Click on an appropriate product and fill out the form

== Upload Logs to VMware ==
It makes life easier if you collate all files into one local directory
# In a command prompt, change the directory to where ever the logs are that you want to upload
# Open up FTP session to VMware
#* <code> ftp ftpsite.vmware.com </code>
#* User/pass: <code>inbound / inbound </code>
# Change to binary
#* <code> bin </code>
# Create directory with same name as SR number, and move into that directory
#* EG <code> mkdir 1234567890 </code>
#* EG <code> cd 1234567890 </code>
# Upload files
#* EG <code> mput *.zip </code>
# Close session when complete
#* <code> bye </code>
# Notify VMware that files have been uploaded, either by updating ticket, or emailing webform@vmware.com with subject including SR number "VMware Support Request SR# ''<SR NUMBER HERE!!>''"

[[Category:VMware]]