https://vwiki.co.uk/index.php?title=VMware_Service_Request&feed=atom&action=history
VMware Service Request - Revision history
2024-03-29T06:52:48Z
Revision history for this page on the wiki
MediaWiki 1.37.2
https://vwiki.co.uk/index.php?title=VMware_Service_Request&diff=981&oldid=prev
Sstrutt: /* Upload Logs to VMware */ Minor update
2010-09-30T09:08:29Z
<p><span dir="auto"><span class="autocomment">Upload Logs to VMware: </span> Minor update</span></p>
<table style="background-color: #fff; color: #202122;" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr class="diff-title" lang="en-GB">
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 09:08, 30 September 2010</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l33">Line 33:</td>
<td colspan="2" class="diff-lineno">Line 33:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Upload Logs to VMware ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Upload Logs to VMware ==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It makes life easier if you collate all files into one local directory</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It makes life easier if you collate all files into one local directory</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># In a command prompt, change the directory to where ever the logs are that you want to upload</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># In a command prompt, change the directory to where ever the logs are that you want to upload <ins style="font-weight: bold; text-decoration: none;">(use <code> lcd <dir> </code> to change once FTP started)</ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Open up FTP session to VMware</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Open up FTP session to VMware</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* <code> ftp ftpsite.vmware.com </code></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* <code> ftp ftpsite.vmware.com </code></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l43">Line 43:</td>
<td colspan="2" class="diff-lineno">Line 43:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* EG <code> cd 1234567890 </code></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* EG <code> cd 1234567890 </code></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Upload files</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Upload files</div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">#* Use <code> prompt </code> to turn off interactive prompting to upload multiple files easily</ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* EG <code> mput *.zip </code></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* EG <code> mput *.zip </code></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Close session when complete</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Close session when complete</div></td></tr>
</table>
Sstrutt
https://vwiki.co.uk/index.php?title=VMware_Service_Request&diff=968&oldid=prev
Sstrutt: /* ESXi */ Minor update
2010-09-24T12:26:39Z
<p><span dir="auto"><span class="autocomment">ESXi: </span> Minor update</span></p>
<table style="background-color: #fff; color: #202122;" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr class="diff-title" lang="en-GB">
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:26, 24 September 2010</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l23">Line 23:</td>
<td colspan="2" class="diff-lineno">Line 23:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Create diagnostic bundle</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Create diagnostic bundle</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* <code> vm-support </code></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* <code> vm-support </code></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># Log is generated in <code /var/log/ </code> unless otherwise stated, once created, download to local machine, ready to upload to VMware</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># Log is generated in <code<ins style="font-weight: bold; text-decoration: none;">> </ins>/var/log/ </code> unless otherwise stated, once created, download to local machine <ins style="font-weight: bold; text-decoration: none;">(via PSCP or direct from scratch disk)</ins>, ready to upload to VMware</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Create SR Ticket ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Create SR Ticket ==</div></td></tr>
</table>
Sstrutt
https://vwiki.co.uk/index.php?title=VMware_Service_Request&diff=967&oldid=prev
Sstrutt: Initial creation
2010-09-24T10:56:04Z
<p>Initial creation</p>
<p><b>New page</b></p><div>VMware will as many logs as you can gather. If possible, this is best done from the Virtual Centre server, but if your reporting a problem with an ESX you'll ''also'' need to get logs direct from the ESX. Its worth kicking off log generation 1st, as it takes some time and VMware won't be able to do much without them.<br />
<br />
== Generate Logs ==<br />
=== Virtual Centre ===<br />
# Go to '''File | Export | Export Diagnostic Data...'''<br />
# Tick all the appropriate machines<br />
# Leave ''Include information from VirtualCentre and VI Client'' ticked<br />
# Browse to an appropriate folder location<br />
# Select OK, generation typically takes 5 - 15 mins<br />
<br />
=== ESX ===<br />
If you can connect a VI Client direct to the ESX, you can use this to generate a diagnostic bundle in a asimilar fashion as you would for a Virtual Centre, alternatively...<br />
# SSH to the ESX<br />
# Change to the temp directory<br />
#* <code> cd /tmp </code><br />
# Create diagnostic bundle<br />
#* <code> /usr/bin/vm-support </code><br />
# Once created, download to local machine, ready to upload to VMware<br />
<br />
=== ESXi ===<br />
If you can connect a VI Client direct to the ESX, you can use this to generate a diagnostic bundle in a asimilar fashion as you would for a Virtual Centre, alternatively...<br />
# SSH to the ESX<br />
# Create diagnostic bundle<br />
#* <code> vm-support </code><br />
# Log is generated in <code /var/log/ </code> unless otherwise stated, once created, download to local machine, ready to upload to VMware<br />
<br />
== Create SR Ticket ==<br />
In case of a severity 1, production impact problem, do not raise a ticket via the web, call VMware on number at listed https://www.vmware.com/support/uk.html<br />
# Go to https://www.vmware.com/support/login.do<br />
# Login with email username and password<br />
# Click on an appropriate product and fill out the form <br />
<br />
== Upload Logs to VMware ==<br />
It makes life easier if you collate all files into one local directory<br />
# In a command prompt, change the directory to where ever the logs are that you want to upload<br />
# Open up FTP session to VMware<br />
#* <code> ftp ftpsite.vmware.com </code><br />
#* User/pass: <code>inbound / inbound </code><br />
# Change to binary<br />
#* <code> bin </code><br />
# Create directory with same name as SR number, and move into that directory<br />
#* EG <code> mkdir 1234567890 </code><br />
#* EG <code> cd 1234567890 </code><br />
# Upload files<br />
#* EG <code> mput *.zip </code><br />
# Close session when complete<br />
#* <code> bye </code><br />
# Notify VMware that files have been uploaded, either by updating ticket, or emailing webform@vmware.com with subject including SR number "VMware Support Request SR# ''<SR NUMBER HERE!!>''"<br />
<br />
<br />
[[Category:VMware]]</div>
Sstrutt