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Difference between revisions of "VMware Service Request"
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VMware Service Request (view source)
Revision as of 09:08, 30 September 2010
, 09:08, 30 September 2010→Upload Logs to VMware: Minor update
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m (→Upload Logs to VMware: Minor update) |
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# Create diagnostic bundle | # Create diagnostic bundle | ||
#* <code> vm-support </code> | #* <code> vm-support </code> | ||
# Log is generated in <code /var/log/ </code> unless otherwise stated, once created, download to local machine, ready to upload to VMware | # Log is generated in <code> /var/log/ </code> unless otherwise stated, once created, download to local machine (via PSCP or direct from scratch disk), ready to upload to VMware | ||
== Create SR Ticket == | == Create SR Ticket == | ||
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== Upload Logs to VMware == | == Upload Logs to VMware == | ||
It makes life easier if you collate all files into one local directory | It makes life easier if you collate all files into one local directory | ||
# In a command prompt, change the directory to where ever the logs are that you want to upload | # In a command prompt, change the directory to where ever the logs are that you want to upload (use <code> lcd <dir> </code> to change once FTP started) | ||
# Open up FTP session to VMware | # Open up FTP session to VMware | ||
#* <code> ftp ftpsite.vmware.com </code> | #* <code> ftp ftpsite.vmware.com </code> | ||
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#* EG <code> cd 1234567890 </code> | #* EG <code> cd 1234567890 </code> | ||
# Upload files | # Upload files | ||
#* Use <code> prompt </code> to turn off interactive prompting to upload multiple files easily | |||
#* EG <code> mput *.zip </code> | #* EG <code> mput *.zip </code> | ||
# Close session when complete | # Close session when complete | ||