QNAP NAS

Troubleshooting

Unable to Boot

Assuming the device is completely inaccessible (either via the web GUI or SSH), try the following...

1. Remove all disks
2. Restart the system
3. After a while detect the system using QNAP Finder (it'll have lost its config so will need to obtain a DHCP address)

Upgrade Unbootable Device

1. Obtain the latest firmware image, use the following URL's as a guide, and work out the current version from http://www.qnap.com/download.asp...
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-110_20101217-3.3.8.Flash.img
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-210_20101217-3.3.8.Flash.img
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-119_20101217-3.3.8.Flash.img
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-219_20101217-3.3.8.Flash.img
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-410_20101217-3.3.8.Flash.img
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-410U_20101217-3.3.8.Flash.img
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-419P_20101217-3.3.8.Flash.img
   • http://us1.qnap.com/Storage/tsd/flashimage/TS-419U_20101217-3.3.8.Flash.img
2. Power of the NAS
3. Remove all the HDDs
4. Power on the NAS
5. After a short beep and a long beep(about two minutes after first short beep), run the QNAP Finder(Make sure the Finder is the latest version).
6. QNAP Finder should find the NAS and its IP
7. Select the NAS and click Tools -> Update Firmware
8. Input default username and password (admin/admin)
9. Follow the page to select the firmware file (the flash image file which is about 13MB to 14MB).
10. After firmware update, the NAS will be reboot.
11. Make sure the firmware have been updated
12. Power off the NAS
13. Plug all the HDD back
14. After power on, Update the firmware again using the update image on QNAP download site( which is about 90MB to 100MB).